Guide to Shipping and Delivery
Our shipping process is simple.
The customer will have to keep some facts in mind about Shipping:
In case of bank transfer payment, we only receive the order request after payment approval. The order takes 12h to 24h to be processed and sent to the address. Preparation time may take 3 days in case of promotions or collection transition.
Order deliver in next 5-7 business days.
We are not responsable for failure or delays. We will try to deliver the orders on time, however we can not guarantee time delivery.
The status of your order and the shipment tracking number will be sent via email and you can access this information, at any time, in your customer account.
Shipping prices depend on the delivery zone. When you make an order the shipping cost will appear. We work with a reputed service to ensure you the best service at the best price.
Although the systems charges custom duties for shipments out of the European Community.
If you have any questions do not hesitate to contact us through our email: firstname.lastname@example.org
You should always put a phone number to contact, and if possible a timetable for delivery. After two atempts of delivery, the order will return to the place of shipment. So contact us for more information.
Report a late delivery:
If you received a shipping confirmation email and your order has not arrived within a reasonable time, consult the deadline, you can contact us via: email@example.com. But to conatct our Customer Service Team, keep in hand the order number, item number and tracking number. If the service detects an anomaly it may take 14 working days to confirm the occurrence you won’t get a refund until then.