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World of Stezzo Vivere

Terms and Conditions

 

Terms and Conditions of use

This Page discloses the Terms and Conditions practices for stezzo.com.

Legal Policies

stezzo.vivere ( Malouma Store- Comércio, Lda) , hereby called “stezzo.vivere”, reserves the right to not process orders received from users who are not “Final Clients”, or those who are not in compliance with the general sale conditions.

The “Client” should supply the “stezzo.vivere” with an email address, telephone contact or information relative to some other form of contact, which is correct and complete. The client must also accept that the the “stezzo.vivere” may contact them using this information, if necessary.

Right to not accept the order or cancel the purchase

The “stezzo.vivere” reserves the right to refuse any order for any motive. We also reserve the right to cancel any purchase in the following conditions, without being responsible for any damages or costs:
• Products are not available/in stock (you’ll get a refund);
• Invoice information is not correct or verifiable;
• Our Security Systems mark an order as incorrect or susceptible to fraud;
• I we don’t receive the order payment in a period of 7 days;
• Client age is under 16 years old;
• If we discover that the Client is a retailer;
• An error occur in the price quote;
• If it is impossible to deliver to the supplied address.

Security of the Order

Stezzo Vivere online store uses SSL Certification which protects against fraud, so the payment information becomes encrypted since login till transaction processement.

Stezzo Vivere cannot be held responsible for any damages suffered as a result of the use of electronic communication methods, including, but not limited to, recurrent lapses or delays in the delivery of electronic communications, interceptions or manipulations of the electronic communications by third parties or computer programmes used for the communication or transmission of viruses.
If you choose to pay by bank transfer, we begin to process the order after we have received payment. This can take up to several days.

Reservation of Ownership

The “stezzo.vivere” retains ownership of the company’s products until he has received full payment for all those products.

Prices

The prices of the products displayed on the site include Value Added Tax (VAT). The order gets shipping fees and it’s price depends on the product delivery country. For additional information regarding shipping charges by country, please consult the “Shopping Guide” section of the site.
The prices are all quoted in Euros. Please note that a change of the country can influence the prices of the products as well as the shipping charges.

Your Total Cost

The total cost specified in the final checkout menu includes taxes and shipping charges. So transfer only the exact amount specified at the time of the order’s confirmation and make separate, individual transfers for each order.

Changes in Prices

The prices of the products presented on this site are subject to changes. The “stezzo.vivere” reserves the right to alter prices without the need for previous warning.

Quality and Guarantee

The “stezzo.vivere” does not sell second hand products, products with defects or of an inferior quality to the market standards.
The products displayed for sale on the website stezzo.com may not exactly correspond to the actual garments in terms of image and colours, due to the Internet browser and/or the monitor used. We only accept the return of a product with their corresponding tag or seal and without any damage.

Shipping and Delivery

Delivery: where and when
Product delivers occur from Monday to Friday but not on specific holidays. We can only deliver an order if the delivery address is a house or office in one of the countries mentioned in the available country list.
After getting the client signature at the respective address the order is complete.

Delivery Times

1/ 2 business days*
If the order is confirmed on a business day before 12:00pm and payment is made with PayPal/Credit Card, then the order will be shipped in the following 12-24 hours (weekends and holidays are not considered business days). Payments made via bank transfer, make delivery method less efficient so we only ship the product after the payment. This can take up to 5 to 7 days. (An Event of Force Majeure – includes any event, act or omission beyond the reasonable control of the “stezzo.vivere”).
*We shall try to deliver in the foreseen time, it being commercially feasible. Normally, we shall always proceed in this manner; however, we can not guarantee a timely delivery.

Partial Delivery

Whenever possible, we try to deliver all items in one shipment. However, we reserve the right to divide the shipment of the order. If we proceed to divide an order, the client shall be notified, by email of our intention to proceed in such manner. In that case, we shall use the email address supplied by the client at the time of the order.

Inspection at the time of delivery

At the time of delivery, the client may inspect the package to check for possible damage. If the client determines that the items have been damaged, he should not accept the package, which will then be returned. The “stezzo.vivere”  shall proceed with reimbursing the value of the order and the shipping costs as soon as the warehouse receives the package and completes the return procedure.
After receiving the order, it is imperative that the client verifies the delivered items in a period of 15 days, because after that time the “stezzo.vivere”  considers that the client accepted the product(s) if they were not returned within this period of time.

Shipping Fees

The shipping fees are applied to each order. As a result the exact price of the shipping charges depends upon which country the order is to be delivered to. For more details regarding shipping charges by country, please consult the “Shopping Guide” menu.
For countries outside the European Community (for example, Brazil, U.S.A. Russia, amongst others) all the costs pertaining to customs taxes are the client’s responsibility.

Returns and Cancellations

Order cancellation before shipping
If a client has placed an order and then intends to cancel it, they must first verify the status of the order in the ” My Account” menu located in the upper right-hand corner of the site’s homepage. Order status like “Awaiting Payment” or “Payment Accepted” canceled. However, the client should contact our Customer Service to request the cancellation of the order. Only after this procedure is it possible for our Customer Service Department to request the cancellation of the order to the warehouse. If the cancellation request is successful, the client shall be notified via email and the cancellation will be processed without cost to the client.

However if the client’s intention is to cancel the order, they should not accept the delivery of the package containing those items. However, the client may proceed with returning the items according to the terms and conditions stipulated below.

Return of defective items

The client has the right to return products if they determine that they contain defects or are not in conformity with the products which were ordered. However the return may take place 30* days after receiving the order but this does not affect your statutory rights. If the complaint is justified, the cost and the shipping fees shall be reimbursed. To obtain more information on how to proceed with a return and information regarding the refund, please consult the site’s “Shopping Guide” menu.
*From the day the order was received at the indicated address.

Return/Exchange of product because of cancellation

It’s possible to return/exchange a ordered product within a period of 15 business days after delivery, as long as:
• The products maintain its original characteristics and undamaged packages;
• The product is complete;
You may not return:
• Used or wached products.

Return shipping charges will be borne by the customer

Customer Service

If you have any doubts about an order, product or any other matter, then contact us via email at customer.care@stezzo.com
Available from Monday through Friday, 9:00-12:00 and from 14:00-17:00.

Alteration of Terms and Conditions by the  “stezzo.vivere”

The “stezzo.vivere” reserves the right to alter the present Terms and Conditions at any time.
The client is subject to the principles and terms in vigour at the time of the order placement, unless the law or some other competent entity imposes otherwise.

 

Online Dispute Resolution

In case of dispute, the consumer may resort to a Consumer Dispute Resolution Entity.

More information on the consumer portal: http://ec.europa.eu/consumers/odr/ or www.consumidor.pt

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