Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The shipping charges are applied to each order. As a result the exact price of the shipping charges depend on which country the order is to be delivered. For more details regarding shipping charges country by country, please go to the “Shopping Guide” menu.
For countries outside the European Community (for example, Brazil, U.S.A. Russia, amongst others) all the costs of customs taxes are the client’s responsibility..

Which payment methods are accepted in the Online Shop?

Your satisfaction as costumer is our top priority. Therefore we use the most popular methods such as live Direct Bank Transfer, PayPal, Visa, MasterCard, MB Way and many others. You can also see all the methods available on the checkout page.

How long will delivery take?

For any confirmed order within a business day we will process the shipment in 2 to 5 days. Although in some specific cases it may vary. 

How secure is shopping in the Online Shop? Is my data protected?

Stezzo Vivere online store uses SSL Certification which protects against fraud, so the payment information becomes encrypted since login until transaction processement.

What exactly happens after ordering?

In the case of bank transfer payment, we only receive the order request after payment approval. The order takes 12h to 24h to be processed and sent to the address. Preparation time may take 3 days in case of promotions or collection transition.

Order delivery happens in the next 5-7 business days.

We do not take responsability for failure or delays. We will try to deliver your order on time, however, we can not guarantee timely delivery.

The status of your order and the shipment tracking number will be sent via email and you can access this information, at any time, in your customer account.

When can I contact the Customer Service?

If you have any doubts about an order, product or any other matter, contact us via email at customer.care@stezzo.com
Available from Monday through Friday, 9:00-12:00 and from 14:00-17:00, London Time.

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