This Payment Methods page aims to provide clear, objective, and trustworthy information, detailing all available payment options, procedures, timelines, and relevant legal notes. Transparency and security are our priorities.

Available Payment Options

You can pay for your orders securely using the following methods:
– Bank Transfer
– ATM Reference (Multibanco)
– Payshop
– Credit/Debit Card (Visa, MasterCard, Maestro, American Express)
– PayPal

Account Holder: Malouma Store – Comércio Lda
Bank: BCP
Account Number: 0000045464054134
IBAN: PT50.0033.0000.4546405413405
SWIFT/BIC: BCOMPTPL

When choosing this option, make the transfer using the details above.
The account holder does not need to be the same as the purchaser. However, you must indicate the account holder’s name and the order number on your payment proof.
Always send proof of payment to: customer.care@stezzo.com (e.g., ATM receipt, bank deposit slip).

Note: Bank transfer validation may take 2–3 business days. Your order will be processed and shipped within 3–5 business days after payment confirmation.

Payment System Used: HiPay Wallet (www.hipay.com)
HiPay is one of the world’s most secure and comprehensive payment platforms, supporting:

– ATM Reference (Multibanco)
– Payshop
– Visa, MasterCard, and Maestro

When you select HiPay at checkout, you’ll be redirected to a secure page to choose your preferred payment method.
For ATM or Payshop, you will receive a payment reference, amount, and payment deadline to complete your payment at an ATM, via online banking, or at a Payshop agent.
Your order will only be processed after payment confirmation.

Note: Depending on your country of residence, HiPay may provide other local payment options.

You may pay via PayPal using your PayPal balance or any major credit card (Visa, MasterCard, American Express).
After completing your order, you will be redirected to PayPal’s secure payment page to finalize your purchase.
You will receive automatic confirmation of both your order and your PayPal payment.

Refund Policy:
If we are unable to fulfill your order, a full refund will be issued directly to your PayPal account. You may then transfer the amount to your bank account or use it as credit for a future purchase.

Additional Information and Liability

HiPay and PayPal services are external to Stezzo.Vivere (Malouma Store – Comércio Lda), and all payment operations are managed by these platforms.

For faster order processing, always send your payment confirmation to customer.care@stezzo.com.

If you have any questions, please contact our customer service for further assistance.