Terms & Conditions

Legal Policies

Stezzo Vivere ( a Malouma Store- Comércio, Lda brand with NIF nº 513484353), hereby called “Stezzo Vivere”, Is based in Portugal at Travessa da Eira Velha nº10 4900-887 Viana do Castelo.

Stezzo Vivere ®reserves the right to not process orders received from users who are not “Final Clients”, or those who are not in compliance with the general sale conditions.

The “Client” should supply the “stezzo.vivere” with an email address, telephone contact or information relative to some other form of contact, which is correct and complete. The client must also accept that the “stezzo.vivere” may contact them using this information, if necessary.

Right to not accept the order or cancel the purchase

The “stezzo.vivere” reserves the right to refuse any order for any motive. We also reserve the right to cancel any purchase in the following conditions, without being responsible for any damages or costs:

• Products are not available/in stock (you’ll get a refund);
• Invoice information is not correct or verifiable;
• Our Security Systems mark an order as incorrect or susceptible to fraud;
• I we don’t receive the order payment in a period of 7 days;
• Client age is under 16 years old;
• An error occurred in the price quote;
• If it is impossible to deliver to the supplied address.

Security of the Order

Stezzo Vivere online store uses SSL Certification which protects against fraud, so the payment information becomes encrypted since login till transaction processement.

Stezzo Vivere cannot be held responsible for any damages suffered as a result of the use of electronic communication methods, including, but not limited to, recurrent lapses or delays in the delivery of electronic communications, interceptions or manipulations of the electronic communications by third parties or computer programmes used for the communication or transmission of viruses.
If you choose to pay by bank transfer, we begin to process the order after we have received payment. This can take up to several days.

Inspection at the time of delivery

At the time of delivery, the client may inspect the package to check for possible damage. If the client determines that the items have been damaged, he should not accept the package, which will then be returned. The “Stezzo.vivere”  shall proceed with reimbursing the value of the order and the shipping costs as soon as the warehouse receives the package and completes the return procedure.
After receiving the order, it is imperative that the client verifies the delivered items in a period of 15 days, because after that time the “stezzo Vivere”  considers that the client accepted the product(s) if they were not returned within this period of time.

Shipping Fees

The shipping fees are applied to each order. As a result, the exact price of the shipping charges depends upon which country the order is to be delivered to. For more details regarding shipping charges by country, please consult the “Shopping Guide” menu.
For countries outside the European Community (for example, Brazil, U.S.A. Russia, amongst others) all the costs pertaining to customs taxes are the client’s responsibility.

Returns and Cancellations

Order cancellation before shipping
If a client has placed an order and then intends to cancel it, they must first verify the status of the order in the ” My Account” menu located in the upper right-hand corner of the site’s homepage. Order status like “Awaiting Payment” or “Payment Accepted” canceled. However, the client should contact our Customer Service to request the cancellation of the order. Only after this procedure is it possible for our Customer Service Department to request the cancellation of the order to the warehouse. If the cancellation request is successful, the client shall be notified via email and the cancellation will be processed without cost to the client.

However, if the client’s intention is to cancel the order, they should not accept the delivery of the package containing those items. However, the client may proceed with returning the items according to the terms and conditions stipulated below.